Personal data means any information that directly or indirectly identifies an individual. We consider the following as personal data:

• Last name, first name and patronymic;

• Contact details (phone, e-mail);

• Passwords stored in encrypted form;

• Delivery address (if applicable);

• Company information, including position, TIN and OGRN;

• User-provided images and documents (e.g., passports, powers of attorney);

• Responses to surveys, feedback and forms on the site.

When interacting with the site we automatically record technical and behavioral data, including:

• IP address and approximate location;

• Device, operating system and browser;

• Screen resolution and interface language;

• Referrer URL;

• On-site behavior: clicks, navigation, scroll depth, session duration;

• Cookies and unique identifiers (e.g., Google Client ID) used for analytics and personalization.

We collect and use your data for the following purposes only:

• Providing access to site functionality and services;

• Communicating with users, handling requests and providing support;

• Improving service quality through user behavior analysis;

• Conducting marketing research and delivering personalized advertising;

• Ensuring site security and preventing fraud.

Synetra may share personal data with trusted contractors and partners for the following purposes only:

• Handling inquiries in CRM and other request-management systems;

• Site traffic analytics (e.g., via Google Analytics);

• Sending informational or marketing messages (with additional consent);

• IT infrastructure support.

In all cases, we ensure secure data transmission and require confidentiality from all parties.

We apply technical and organizational measures to protect your data from loss, unauthorized access, and leaks:

• Use encryption and secure connections (SSL);

• Restrict data access within the company — only to authorized employees;

• Conduct regular security audits, checks and server activity monitoring.

Our site uses cookies for proper functionality and analytics. We differentiate between:

• Functional cookies — store user preferences;

• Analytical — track visits and actions to improve UX;

• Marketing — enable relevant advertising. You can disable cookies in browser settings, but some features may be limited.

Every user has the right to:

• Obtain information about stored data;

• Request correction or deletion;

• Limit or fully withdraw processing consent;

• Request clarification on how their data is used. To exercise these rights, contact us via email at iam@synetra.ru.

We retain personal data for as long as necessary to achieve processing purposes. Unless otherwise specified in an agreement or by law, data is kept until interaction with the user ends — i.e. indefinitely while the relationship continues.

Users may withdraw consent at any time. Send a message to iam@synetra.ru and we will cease processing within 30 calendar days, unless other timelines are specified by agreement.

In certain cases required by law (e.g., if processing is necessary to fulfill a contract), we may continue processing even after consent withdrawal. This complies with Federal Law No. 152-FZ.

Our website and services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors and will promptly delete any such data if discovered.

We comply with the requirements of Federal Law No. 152-FZ “On Personal Data”.

For questions, suggestions or complaints about personal data processing, contact us at: Synetra LLC, 614068, Russia, Perm, Reshetnikovsky Spusk, 1Shch, Phone: +7 342 292-14-60, E-mail: iam@synetra.ru

We reserve the right to periodically update this Policy. All changes take effect upon publication on synetra.ru. We recommend that you periodically review this page to stay informed.